Terms & Conditions
for Jivesna Tech
Introduction
Welcome to JIVESNA TECH. By accessing or using our website, products, software, services, mobile applications, or cloud platforms, you agree to comply with and be bound by our Terms & Conditions. Please read them carefully before using our services.
If you do not agree with these terms, you should not use our website or services.
Definitions
- “Company”, “We”, “Us”, “Our” refers to JIVESNA TECH.
- “Client”, “You”, “User” refers to individuals or organizations using our website or services.
- “Services” refers to all solutions offered by JIVESNA TECH including software development, cloud hosting, training, library automation, consulting, technical support, data migration, and products listed on the website.
Use of Services
You agree to use our services for legitimate and lawful purposes only.
You agree not to:
- Interfere with or disrupt our services
- Attempt to gain unauthorized access to our platforms or networks
- Use our platforms for illegal, harmful, or malicious activities
Pricing & Payments
- All pricing and quotations provided by JIVESNA TECH are valid only for a limited duration.
- Payments must be made as per the agreed schedule before project delivery or service activation.
- For recurring services (example: hosting, AMC, support plans), renewal fees must be paid before the expiry date to avoid service interruption.
- Taxes and additional government charges may apply as per law.
Project Delivery & Timelines
- Estimated timelines are based on client responsiveness and the information provided.
- Any delay in providing required information, approvals, or payments may extend the project timeline.
- Once a project is delivered or configured as per the approved requirement sheet, additional changes may incur extra charges.
Intellectual Property
- All software, code, UI/UX designs, documentation, and technical materials developed by JIVESNA TECH remain the company’s property until full payment is received.
- After full settlement, ownership will be transferred as per the agreed service contract.
- Third-party softwares, plugins, or licenses remain the property of their respective owners.
Data & Privacy
- We take strong measures to protect client data. However, clients are responsible for maintaining backup copies of their data unless a backup plan is included in the purchased service.
- JIVESNA TECH is not liable for loss or corruption of data caused by hardware failure, human error, incorrect client actions, or third-party issues.
Hosting & Cloud Services
For cloud hosting and managed server services:
- Resource usage must be within the subscribed plan.
- Illegal content, copyright violations, and harmful scripts are strictly prohibited.
- Failure to renew services on time may result in data removal as per the server policy.
Support & Warranty
- Support is provided as per the plan purchased (AMC, ticket-based, or on-demand support).
- Customizations made by third parties outside JIVESNA TECH may void support coverage.
- No guarantees are made that services will be error-free, but we promise reasonable effort to resolve issues quickly.
Refund & Cancellation
- Due to the nature of digital services, software installation, customization, hosting, and consultation charges are non-refundable.
- If a client wishes to cancel a service, written communication is required.
- Refunds, if applicable, will follow the terms outlined in the service agreement.
Limitation of Liability
JIVESNA TECH is not responsible for:
- Losses due to misuse of the service by the client
- Delays caused by third-party providers or internet outages
- Loss of business or revenue due to technical issues beyond our control
In no event shall the company’s liability exceed the amount paid for the affected service.
Modifications of Terms
- JIVESNA TECH reserves the right to update or modify these Terms & Conditions at any time without prior notice. The updated version will always be available on this website. Your continued use of our services signifies acceptance of the updated terms.
Contact Information
- For any questions regarding these Terms & Conditions, you may contact us at:
📧 info@jivesna.com
📞 0120-4265960
